TERMS & CONDITIONS

All orders placed online with DIO on our website www.dioofficial.com.au or in store establishes an agreement to the below terms and conditions. As a valued customers of DIO, we endeavour to ensure you are satisfied with your purchase.

PRODUCTION TIMES

Some orders are specially made to order. Production is between 4-6 weeks weeks excluding weekends. All garments that are required to be made within our production time will incur an additional rush fee. Please email info@dioofficial.com.au for more info.

We offer both standard and express shipping on all orders, calculated at checkout. 

Customers will receive confirmation email when items are purchased and when orders are on the way with tracking. If you would like to pick up your order from the studio, we will be in touch once your order is ready to arrange a day and time. Please follow the prompts when you proceed to checkout to choose an option.

Should you need your order it any sooner please email contact us.

Pick up in-store will be available from our studio located at 337 Rocky Point Rd, Sans Souci 2219

EXCHANGE/RETURNS

SAMPLE SALE - ALL SALE ITEMS ARE FINAL. Any item purchased from our sample sale are not eligible for return. Please get in touch with the team for any assistance with sizing

Our ready to wear garments (not including customised products) that are in original condition, unworn and with all tags attached are eligible for a refund or exchange.

Customers proceeding with returns are to cover the cost of return postage (unless the item is deemed faulty or otherwise communicated with our team). Customers have 14 days from delivered date to return their order. We will then assess the garment and action the appropriate return method (exchange or refund).

DIO only accepts one exchange per styler unless faulty. We don’t accept any returns on sale items.

Dresses that have been customised are not eligible for exchange or refund.

QUALITY CONTROL

Customer must not attempt to resolve any damages unless communicated by our customer care team. Please note garments that are damaged through wear and tear, incorrect garment care or have inconsistencies of natural fibres are not considered to be faulty.

Our bridal mini’s are crafted with love, and some require a little more TLC. Those which require hand sewing are not eligible for return or exchange.

FAULTY ITEMS

Products deemed faulty by our team will be eligible for a return or replacement/repaired and will be reimbursed the postage costs providing you keep your postage receipt.

SIZING

Our ready to wear collection dresses are made in set standard sizes and are not made to fit individual measurements. We do not offer alterations at DIO, you may need to arrange alterations (at your cost) to alter the dress to your desired fit. We have a recommended alterations service, get in touch for info.