SALE TERMS & CONDITIONS

RETURNS POLICY

All orders placed online with DIO on our website www.dioofficial.com.au or in store establishes an agreement to the below terms and conditions. As a valued customers of DIO, we endeavour to ensure you are satisfied with your purchase.

If your order is eligible for return or exchange you have 7 days from receiving your order to initiate a return request. To initiate your return, please visit Make a Return. Please allow 24-48hrs for your return request to be approved.

The items being returned must be in original condition, unworn, unaltered and unwashed. Please take caution when trying on garments, we will not except any items with make up marks, stains or smell of perfume or body odour. Once received please allow 3-5 business days for your return to be processed.

Return cost are to be covered by the customer. If the package does not reach us safely we will not be able to process the return request.

MADE TO ORDER PRODUCTION TIMES

Some orders are specially Made-to-order. Made-to-order styles are clearly indicated on the relevant product pages. Please note that these items are only placed into production once the order has been received.

Each piece is individually cut and made to our standard sizing, and production typically takes 10-15 business days (unless stated otherwise) from the date the order is placed to its shipment.

All garments that are required to be made quicker than our production time will incur an additional rush fee. Please email info@dioofficial.com.au for more info.

RETURNS

  • Ready-to-Wear & Bridesmaid: Items are eligible for return or exchange, excluding styles with hand-sewn elements.

  • Made-to-Order: Non-customised items are eligible for store credit only, subject to our terms and conditions.

  • Hand Sewn Styles: Items featuring hand-sewn elements are not eligible for a refund.

  • Custom Orders: Customised and custom-made garments are strictly non-refundable. All deposits are non-refundable.

FAULTY ITEMS

Products deemed faulty by our team will be eligible for a return or replacement/repaired and will be reimbursed the postage costs providing you keep your postage receipt.

SIZING

Our collection is made in set standard sizes and are not made to fit individual measurements. We do not offer alterations at DIO, you may need to arrange alterations (at your cost) to alter the dress to your desired fit. We have a recommended alterations service, get in touch for info.